Two eGov Awards for projects of the NSSO 2012-12-07

The NSSO has received two eGov Awards of the federation for technology Agoria : the eBox for citizens has won in the category ‘Cooperation’ and GIAM in the category ‘Innovation’.

eBox for citizens

In the category ‘Cooperation’ the jury has declared the eBox for citizens the winner. The eBox is a joint initiative of the NSSO and the CBSS (Crossroads bank for Social Security), to which different other social security institutions contribute : the NEO (National Employment Office), the RJV/ONVA (National Office for annual holidays) and Sigedis (Sociale Individuele Gegevens – Données Individuelles Sociales – Social individual data).

The eBox is a personal, centralized, secured and electronic mailbox through which citizens consult online their personal data, receive messages, request, receive and file certificates. The eBox creates a uniform contact with the citizen across a great number of government applications. Any user registered for one specific application can immediately log in into all other public eBox applications. The eBox is linked to one single e-mail address and GSM number of one’s own choice at/on which the citizens can be contacted. For security reasons the login is made with the eID.

In a first stage the eBox collects on the citizens portal personal data and the correspondance of the NEO (employment, dismissal, Activa...), the National Office for annual holidays (holiday pay), the NSSO (student work) and Sigedis (pensions). However through its reusability the eBox can be applied for all public departments who wish to do so. Indeed several federal public institutions have already shown their interest.


The jury has awarded a prize to GIAM (integrated identity and access management) as being the most innovative eGov project of 2012. GIAM is a joint initiative of the NSSO and Fedict.

Enterprises often entrust their interactions with the authorities to several people within or even outside the proper organization. Depending on the field of the subject, different persons are authorized to act on behalf of the company, for instance in the fields of tax issues, the payroll management or the registration of the car park. For many of these interactions distinct access procedures were applicable until now, which complicated the access management within the enterprise.

GIAM now offers the enterprises one single central management system for the identification,  the authentication and the management of access rights, which will enable them henceforth to indicate electronically who is authorized to act in the field concerned. When someone’s role is changed or he or she leaves the company, it becomes very easy to adapt his or her access rights.

For the authorities the use of one single central, generic platform offers the advantage of uniformity. Moreover  GIAM prevents that several public services have to invest in a strongly similar technology. Thanks to the effects of the standardization and the reuse GIAM creates cost savings of several millions of Euro.
GIAM is being generalized step by step for all new applications of the social security and the federal authorities but regional agencies can also join the initiative.


In the category ‘Cost-effectiveness’ the NSSO – once again in cooperation with the CBSS  – was nominated for the project called Dolsis.

Dolsis is an application which gives public institutions a direct access to the data of the NSSO. This leads not only to an administrative simplification but moreover contributes to track down fraud cases more rapidly. The application Dolsis may help to ameliorate the tracing of all forms of fraud. Until now the data of the NSSO were for certain institutions the missing piece of the puzzle in compiling fraud files. Through the combination of the proper information and the one detained by the NSSO the public institutions get a new forceful weapon in its combat against fraud.

Dolsis is accessible to the authorities of all levels, including the regional and local authorities. The access to this information is subject to the most strict security rules.

Take a brief look at our animated videoclips concerning the three projects on the NSSO page on YouTube.

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